In the heart of Egypt’s bustling tech scene, a team of passionate innovators is rewriting the rules of customer engagement. DXwand, founded in 2018 by Ahmed Mahmoud and Mahmoud Gomaa, specializes in AI-driven software that automates text and voice interactions across various channels.
DXwand’s mission is to transform how businesses communicate with their customers by leveraging artificial intelligence and machine learning to respond to customer conversations across call centres, social media platforms, SMS, and websites. The platform generates business insights from these interactions and presents them in intuitive dashboards for decision-makers.
DXwand’s technology extracts valuable information from customer conversations, offering decision-makers real-time insights into chronic problems, hot products, and customer sentiments. This capability isn’t just about automating conversations; it’s about empowering businesses with actionable insights.
Ahmed Mahmoud, CEO of DXwand, emphasizes, “DXwand isn’t just about automating conversations; it’s about empowering businesses with actionable insights. Our AI-powered approval process guarantees results, making us a growth partner for companies seeking efficiency and innovation.”
Mahmoud Gomaa, CTO, adds, “Our platform bridges the gap between businesses and their customers. When a chat becomes a lead or a sales order, we know we’re making an impact.”
Recently, DXwand secured $4 million in a Series A funding round. This capital injection is earmarked for scaling their conversational AI platform and fueling regional expansion. Their commitment to growth and innovation positions them as a key player in Egypt’s tech ecosystem. By focusing on product development, DXwand ensures it stays ahead in the competitive AI and software industries.
DXwand’s journey is one of curiosity, resilience, and transformation. As they continue to automate conversations and empower businesses, they redefine how we engage with technology—one chat at a time.